Our Company Policy

Shipping: We ship most of our orders using USPS Priority or First Class Mail. Larger or heavier packages may ship using Fedex Ground or Fedex Home Delivery. Shipping and handling calculated by the online shopping cart is an estimate..

Missing and Incorrect Items in Order: Packing orders involves human interaction. Occasionally human error results in a missing or incorrect item being sent with your order. If this happens, notify us immediately (preferably by email). We will resolve each problem on a case by case basis.

Shipping Damage or Packages Lost in the Mail: We recommend inspecting your package upon receipt. Most orders are shipped insured. Notify us about the damage or loss and we will start the claim process. We may request pictures or the return of damaged items. You will then be advised of the status of your claim.

Returned Merchandise: Any merchandise returned for a refund must be returned within 30 days of purchase. The merchandise must be unused, in its original package, and in resalable condition. We will not exchange or refund any product with a product package having "defective" or anything else written on it. Installing a servo constitutes used merchandise. Servo returns must include the complete unopened accessory package. All returns must include a copy of the original invoice (online orders receive an email confirmation and phone orders have an invoice included in package). For merchandise that is not defective, you may be charged a re-stocking fee equal to our original cost of shipping. You must include a note with the reason for return or exchange or we will not process your return.

Defective Merchandise: For Castle Creations and Thunder Power products, return defective merchandise to the manufacturer according to their warranty specifications. Other defective products can be returned for refund or exchange under the following conditions: Merchandise must be returned unused in its original package. Do not write on the package. Include a brief note describing the defect on a separate piece of paper. Installing and using a battery constitutes used merchandise. Installing a servo constitutes used merchandise. Servo returns must include the complete unopened accessory package. Any servo return with an incomplete or missing package will not be exchanged or refunded. Mechanical damage such as stripped gears, broken control horns, and cracked cases will not be covered by our 30 day warranty. Defective merchandise will only be replaced or refunded within 30 days of purchase. Defective merchandise will be replaced or refunded at our discretion.

Back Orders and Out of Stock Items: Most items which are out of stock are so denoted on our website. On occasion we may run out of stock on an item while we are in the middle of filling orders on a given day. If we run out of stock on an item in your order, we will remove that item from your order and will not charge you for it. We do not keep back orders on any out-of-stock items.

Lithium Polymer Batteries: Once you receive your battery or battery pack, test it for low voltage condition before you charge or discharge the battery. There is no warranty for any LIthium Polymer battery or battery pack once you have placed it on a charger. Once you use or discharge a Lithium Polymer battery or battery pack there is no warranty. As used in R/C applications, discharge rates exceed the manufacturer's specified maximum rates for these cells. Therefore, the use of Lithium Polymer batteries in radio-controlled models is to be considered experimental, and there is no warranty, expressed or implied, with respect to the capacity, life in cycles, storage or discharge characteristics of cells in R/C use, nor any other use nor aspect. We strongly suggest you follow AMA safety precautions with these cells. Since we cannot guarantee customers will follow the proper safety precautions and use and appropriate well-functioning charger with the correct setting, Millennium R/C assumes no responsibility for the use of Lithium Polymer battery products by our customers. Your use of this product means you accept our terms and you are fully responsible for any consequences of your use.

Limits of Responsibility: We accept no responsibility for crash damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error. We accept no responsibility for crash damage occurring during the use of a radio-controlled model. Electrical polarity must be properly observed in hooking up electrical components. Current limits must be observed with batteries, speed controllers, and electric motors. Fuses must be used with all electrical components where indicated (ie: speed controllers). Millennium R/C accepts no responsibility for the improper assembly, installation and use of purchased products.

Our Email and Privacy Policy: We do not share your private information with any other company. When you give us your email address, we do not share or sell it to anyone. We will send you an email notification when we received your order. You will receive an email notification when your order has been shipped. We do save your email address in our ordering-customers mailing list. As a result of being on this list, you may receive announcements when new products become available.

Product Pricing: All prices are subject to change without notice.

Product Specifications: All product descriptions and specifications are subject to change without notice.

Millennium R/C makes all efforts to ensure that the information on this Site is accurate, current and complete. However, there may be instances when information about a product contains inaccurate or incomplete information, such as information about the product's pricing or availability. Millennium R/C does not warrant or guarantee that the information on this Site is error-free, complete, or current. Millennium R/C reserves the right to correct errors and/or to update the content or information on this Site at any time, without notice.

You may also link to our website with an easy-to-remember URL (Fly Electric R/C!): www.FlyERC.com
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